Serena Hotel Nairobi

5 stars

Kenyatta Avenue / Processional Way Central Park P.O. Box 46302 – 00100 Gpo, Nairobi, Kenya, 00100

Hotel

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Editorial review

This location is a great place for those traveling in Kenya. It's peaceful and the rooms are beautiful and lavish. The staff and service are absolutely amazing, the spa is nice and has great massages, and the pool was praised. The Mandhari restaurant is splendid and there's internet in the rooms.

Overview

Ideally placed in the central part of Kenya's thriving capital city, the elegantly sophisticated Nairobi Serena Hotel is a member of the Leading Hotels of the World group. The hotel opens an oasis of serenity in the middle of one of Africa's most vibrant capital cities. Its historic building borders Masia Mara National Park, green Uhuru Park and the Kenyan Parliament that are just a five minute walk away as well as other major venues and sites.

Decorated in a pan-African theme featuring art and inspiration from Ethiopia, the Maghreb, West Africa and East Africa, the hotel offers a wide choice of executive suites, global connectivity, business support, conference-planning proficiency, product launch expertise at a world-class conference centre comprising the Allamanda and Frangipani function rooms, the Amani room, the Hibiscus, Canna and Lantana rooms, each with their own break-out spaces, and the exclusive Maisha health club and full-service spa for leisure time.

All spacious and elegant guestrooms come fully decorated in a fusion of international and pan-African style.

The Nairobi Serena Hotel offers its Mandhari fine-dining restaurant, which is rated as one of the Kenya's finest, a cocktail lounge, a private dining area, a charming outdoor terrace and live piano music nightly while the territory also comprises a selection of bars, coffee shops and café areas, both inside and out.

The Nairobi Serena Hotel is just 15km away from Jomo Kenyatta International Airport, while the train station is in the city centre and the city is operated by a wide range of taxis and public transport. The hotel is just a five minute walk to the business district and other important sites.

Year renovated   2007.  Number of rooms   184.

Nairobi Serena Hotel

Distance to:

  • City Center - 100 m
  • Airport: Wilson - 4.2 km, Jomo Kenyatta International - 12.9 km

Rooms

The hotel’s rooms are elegantly decorated in a fusion of international and pan-African style and feature air-conditioning, two telephones with international direct-dial and voice-mail, WI-FI and hard-wire connection, mini-bar, digital safe, tea and coffee making facilities, LCD flat-screen satellite TV, 24-hour room service, dedicated resident's lounge, laundry, valet and shoe-shine. The hotel houses deluxe rooms with separate walk in shower, bathtub glazed windows, either garden view or city view rooms available, superior rooms with a private veranda, executive suites with six open-plan suites, each of which feature an extended seating area with couches and work-space, and a veranda, business suites with a separate bedroom, a sitting room with work-space, a dining area with table, a veranda, and a guest washroom, garden suites with a spacious room, which extends into a sitting room, the sitting room with a private garden patio, a charming outdoor pergola with a table, a water feature and a sun-lounging area, the terrace with a gate, the bataleur suite with a spacious ensuite bedroom and a separate sitting room with integrated work-space, the state suite with a spacious master bedroom with ensuite luxury bathroom and dressing area, an extensive drawing room with plasma TV, audio centre and integrated work-space, a private dining room and kitchen, a bar, entrance lobby and guest washroom.

Availability
Guaranteed lowest rates

Check-in date
Check-out date
Adults per room

Double Or Twin Beds

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  • Cable television
  • Connecting rooms

King Size Bed - 22m2 / 240 sq. feet

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  • Air conditioning
  • Balcony
  • Safe deposit box
  • Slippers
  • Coffee/tea maker
  • Work desk
  • Mirror
  • Private bathroom
  • Hair dryer
  • Satellite TV
  • Bathrobe
  • Bathtub
  • Bathtub/shower combination
  • Shower
  • Connecting rooms
  • Direct dial phone number
  • Ergonomic chair
  • Fax machine
  • Internet access
  • Mini-bar
  • Newspapers
  • Non-smoking
  • Phone in bathroom
  • Refrigerator
  • Television
  • Telephone
  • Analog data port

Queen Size Bed - 20m2 / 215 sq. feet

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  • Air conditioning
  • Safe deposit box
  • Coffee/tea maker
  • Work desk
  • Free Wi-Fi
  • Cable television
  • Shower
  • Connecting rooms
  • Direct dial phone number
  • Fax machine
  • Internet access
  • Mini-bar
  • Newspapers
  • Non-smoking
  • Phone in bathroom
  • Refrigerator
  • Television
  • Telephone
  • Analog data port

Twin Beds - 20m2 / 215 sq. feet

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  • Air conditioning
  • Safe deposit box
  • Slippers
  • Coffee/tea maker
  • Work desk
  • Mirror
  • Private bathroom
  • Hair dryer
  • Satellite TV
  • Bathrobe
  • Bathtub
  • Bathtub/shower combination
  • Shower
  • Connecting rooms
  • Direct dial phone number
  • Ergonomic chair
  • Fax machine
  • Internet access
  • Mini-bar
  • Newspapers
  • Non-smoking
  • Phone in bathroom
  • Refrigerator
  • Television
  • Telephone
  • Analog data port

Dining options

The Nairobi Serena Hotel offers Mandhari fine-dining restaurant, which is rated as one of the Kenya’s finest, and features a magnificent soapstone fresco, a cocktail lounge, a private dining area, and charming outdoor terrace and lives piano music nightly. It is located on the first floor, overlooking the pool, and presents the excellence of its seasonally inspired menu and extensive wine cellars.

The Moroccan-styled café Maghreb is known for its internationally-themed buffet breakfast and lunch, a Kenyan Lunch every Thursday, a special seafood night every Friday, fresh Indian Ocean seafood and also features a table d'hôte dinner menu and 24-hour brasserie service.

The modern Pool Terrace presents the stylish Pool bar, offering a wide range of wines, beers, cocktails, juices, teas and coffees, and snacks throughout the day.

The Ethiopian-inspired Aksum Bar offers a wide range of drinks and bar snacks, and features a garden terrace and is the venue for a series of musical evenings with live bands most evenings, live jazz on Thursdays, and live Salsa music and dance on Saturdays.

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Work

The Nairobi Serena Hotel offers a wide choice of executive suites, global connectivity, business support, conference-planning proficiency, product launch expertise at a world-class conference centre comprising the Allamanda and Frangipani function rooms, the Amani room, the Hibiscus, Canna and Lantana rooms, each with their own break-out spaces. Business area features PA system, table microphones, cordless microphones, TV/Video/DVD, LCD projector and screen, podium, white boards and flip charts and markers, Wi-Fi connectivity. All delegates will be provided with pads, pens and pencils and mineral water, modern, modular events furniture, which can be tailored to particular specifications.

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Leisure

The hotel’s fully-equipped spacious and state-of-the-art Maisha health club and spa is one of Nairobi's finest and features a 25m heated outdoor pool with sun-deck and café service, jacuzzi, steam room, sauna, juice bar and sun-deck, modern gymnasium with both cardio and isotonic machines, aerobic studio offering class and workout sessions in cardiovascular, kick-boxing, dance, salsa, step aerobics, yoga, spinning, four treatment rooms with massage service, facials, body brushing and scrub, aromatherapy, reflexology, manicure and pedicure.

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Facilities

General
  • Car rental
  • Elevator
  • Currency exchange
Activities
  • Spa & wellness center
Room facilities
  • Room service
  • In-room safe
Dining facilities
  • Bar
  • Restaurant
Business facilities
  • Wi-Fi Internet

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  • varied food
  • fabulous restaurant
  • lovely suite
  • luxurious bathroom
  • welcoming hotel
  • made breakfast
Average guest rating
Excellent
4.1
Based on  35 reviews

Policies

Check-In

from  3 pm ( 15:00:00 hours )

Check-Out

until 12 pm ( 12:00:00 hours )

Cancellation*
  • If cancelled or modified up to 2 days before date of arrival, no penalty will be charged.
  • In case of late cancellation or no-show, the first night will be charged.
  • This is general hotel cancellation policy. Please note, cancellation policies may differ, so make sure you check them before reservation.

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Terms and Conditions

Personal data
  • All personal data is encrypted and forwarded to a hotel via secure channels.
  • Email is spam-protected and is used to send you a booking voucher and to contact you if necessary.
Your fees
  • No hidden fees – our services are completely free for customers.
  • We do not charge your credit card. Your credit card details are forwarded to a hotel to guarantee your booking.
  • Hotels may charge your credit card in case of late cancellation, no-show or if you book on special conditions.

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Hotel Serena Nairobi Location

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Getting there

The Nairobi Serena Hotel is just 15km away from Jomo Kenyatta International Airport and five minutes’ walk from the city center, while the train station is in the city centre and the city is operated by a wide range of taxis and public transport. The hotel is just a five minute walk to the business district.

Getting around

The Nairobi Serena Hotel is just 15km, or 30 minutes drive, away from Jomo Kenyatta International Airport. Serena and Koja bus stops are just five minutes’ walk as well as the central business district. The train station is in the city centre while the city itself is fully operated by a wide range of taxis and public transport. Free extensive secure on-site parking is available for guests. Limousine and taxi services can be arranged on request.

Availability
Guaranteed lowest rates

Check-in date
Check-out date
Adults per room

Nairobi Serena Hotel Kenya Reviews

Guest reviews are submitted by our customers after their stay at Nairobi Serena Hotel Kenya

Average guest rating:

4.1Based on 35 reviews

    Individual guest reviews

    Reviews are ordered by language and date with a maximum of 25 reviews. 

    • Average rating: 4.4

      My ratings for this hotel are:

      • 3.0 Location
      • 5.0 Rooms
      • 4.7 Service
      • 5.0 Value
    • Average rating: 3.8

      My ratings for this hotel are:

      • 2.5 Service
      • 5.0 Value
    • Average rating: 5.0

      My ratings for this hotel are:

      • 5.0 Rooms
      • 5.0 Service
      • 5.0 Value
    • Average rating: 4.8

      My ratings for this hotel are:

      • 4.0 Location
      • 5.0 Rooms
      • 5.0 Service
      • 5.0 Value
    • Average rating: 4.3

      My ratings for this hotel are:

      • 4.5 Rooms
      • 3.5 Service
      • 5.0 Value
    • Average rating: 4.5

      My ratings for this hotel are:

      • 5.0 Location
      • 4.5 Rooms
      • 4.5 Service
      • 4.0 Value
    • Average rating: 4.6

      My ratings for this hotel are:

      • 4.0 Location
      • 5.0 Rooms
      • 4.5 Service
      • 5.0 Value
    • Average rating: 4.4

      My ratings for this hotel are:

      • 4.0 Location
      • 4.5 Rooms
      • 5.0 Service
      • 4.0 Value
    • Average rating: 4.4

      My ratings for this hotel are:

      • 5.0 Location
      • 5.0 Rooms
      • 3.7 Service
      • 4.0 Value
    • Average rating: 4.6

      My ratings for this hotel are:

      • 5.0 Location
      • 4.5 Rooms
      • 5.0 Service
      • 4.0 Value
    • Average rating: 4.4

      My ratings for this hotel are:

      • 5.0 Location
      • 5.0 Rooms
      • 3.7 Service
      • 4.0 Value
    • Average rating: 4.5

      My ratings for this hotel are:

      • 4.5 Rooms
      • 5.0 Service
      • 4.0 Value
    • Average rating: 4.7

      My ratings for this hotel are:

      • 4.5 Rooms
      • 4.5 Service
      • 5.0 Value
    • Average rating: 3.7

      My ratings for this hotel are:

      • 4.0 Rooms
      • 4.0 Service
      • 3.0 Value
    • Average rating: 4.2

      My ratings for this hotel are:

      • 3.5 Rooms
      • 4.0 Service
      • 5.0 Value

    Availability
    Guaranteed lowest rates

    Check-in date
    Check-out date
    Adults per room

    Why book with us?

    • No prepayments

      Pay at the hotel, credit card details are only required to guarantee your booking.

    • Low prices

      Enjoy our best price guarantee and special offers.

    • Free cancellations

      Usually cancellations can be made without charge close to your arrival date (check policies).

    • Guaranteed room

      You get instant confirmation directly from the hotel's reservation database.

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